Sunday, March 17, 2013

How It Works

Top It Off Cupcake and Cake Toppers!

Welcome to Top It Off!  I custom make gumpaste cupcake and cake toppers perfect for all special occasions!  Custom orders can be made and colors can be changed to match your theme.

How they work:
Buy or make your own frosted cupcakes or cake and top with Top It Off! Toppers for a custom themed party at a fraction of the price!!

Ordering: 
Please order 3-4 weeks before your event. Message me to verify your order date with me.  If your event is sooner, I can try to accommodate your needs.  Rush orders will be charged an additional fee. Payment will be made via PayPal invoice. Your order will begin processing as soon as the invoice is paid.

Shipping:
Orders will be shipped approx 5-7 days before your event.  I individually wrap your toppers in food safe material and in bubble wrap.  I will ship them using USPS Priority mail which normally takes 2-3 days for delivery.  Please arrange for your toppers to be brought inside out of the heat as soon as you can.  Toppers do not do well in the heat.

About Gumpaste:
These toppers are made with gumpaste, which dries extremely hard.  Although they are foodsafe, they are meant for decoration and I do not recommend that you eat them.  In addition, they can pose a threat to small children as a choking hazard.  Please do not feed them to babies and toddlers. 

Storage:
Toppers can be stored in an airtight plastic container in a cool and dark place.  Do NOT refrigerate toppers.  This will make them melt. 

Returns:
Due to the nature of my items, I do not take returns. 
I take great care in packaging them individually before sending them, but in the event that your item arrives with some damage, please contact me and I will work with you.  Often a small dab of water on a small paintbrush will glue back together any broken pieces.
If toppers cannot be saved, contact me and I will do my best to get replacement pieces to you, however please send me pictures of broken items.  In the case of major damage, I can often get some replacements sent out right away. If there isn't enough time to send replacements then I will refund you for any unusable toppers.

In addition, I am not responsible for loss or damages caused as a result of the package being exposed to environmental elements upon delivery. Damage also can occur to the fondant toppers if the package is left outside and unprotected.

Thank you so much for visiting!

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Please email topper questions to me at topitoffcupcakeandcaketoppers@gmail.com. Thanks!